Lettings
Exceptional Service for Landlords and Tenants
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Our promise to all landlords
We will treat the care and maintenance of your property as if it were our own, we will ensure your tenants are thoroughly checked and referenced, we shall keep you informed at all times with regards to any matters arising about your property and quickly act to resolve any issues.
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Our promise to all tenants
We will remain transparent at all times, we shall act quickly to resolve any issues with the property you are renting, we will take time to explain all areas of the contract and keep you informed of the progress of your application to rent.
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Our registration promise
By registering with Carnabys, you will only ever receive relevant information relating to your property search and will never be contacted by a third party.
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Client Money Protection
We are part of the Safeagent Client Money Protection Scheme
Landlord Services Management Levels
Carnabys offer three different management levels, find out what is included below.
| What’s Included | Let Only | Let & Collect | Full Management |
|---|---|---|---|
| Market valuation and advice | ✓ | ✓ | ✓ |
| Full marketing exposure to major property portals, shop windows, our own database of potential tenants and social media | ✓ | ✓ | ✓ |
| Accompanied viewings arranged and all aspects of the negotiation process with prospective tenants | ✓ | ✓ | ✓ |
| Comprehensive tenant referencing (and Guarantor referencing if required) | ✓ | ✓ | ✓ |
| Preparation of the tenancy agreement | ✓ | ✓ | ✓ |
| 'To Let' board for higher visibility and exposure | ✓ | ✓ | ✓ |
| Inventory report* | ✓ | ✓ | ✓ |
| Register security deposit in our designated clients account with the Deposit Protection Service (DPS) and hold in account for the duration of tenancy | ✓ | ✓ | |
| Rent collection service including monthly statements | ✓ | ✓ | |
| Rent review | ✓ | ✓ | |
| Dealing with utility providers advising change of occupiers, providing meter readings (excluding water reading) | ✓ | ✓ | |
| Manage tenant check ins and check outs | ✓ | ✓ | |
| End of tax year statement (on request only) | ✓ | ✓ | |
| Serving of notices (extra cost applies) | ✓ | ✓ | |
| Manage deposit claims and returns, communicating between tenants regarding their protected deposit | ✓ | ||
| Organising routine maintenance and refurbishments with approved and insured contractors | ✓ | ||
| Arranging of yearly Gas Safety Certificates (extra cost applies) | ✓ | ||
| Arrange and carry out property inspections | ✓ | ||
| Communication between landlord and tenant other than normal maintenance | ✓ | ||
| Communication between landlord and legal or professional agencies | ✓ |
Full details of our fees schedule can be provide upon request.
*Inventories are an optional extra and may vary dependent on property size. They are carried out by independent, qualified inventory clerks. Please ask for further details and charges.
What to expect if you rent through Carnabys
Whether you are a first-time tenant, or you’ve been renting properties for years, you may just prefer the flexibility that comes with renting, Carnabys are happy to help and guide you through the process.
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If you have seen a property that meets your needs the first step will be to contact us, in order to arrange a viewing.
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Once you’ve viewed the property you will be required to put down a holding payment equivalent to one week's rent. This will secure the property and the agent will not arrange any more viewings to start the process of a proposed tenancy, we will require confirmation of your identification to comply with our legal obligations under Anti Money Laundering regulations and right to rent checks.
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Next you be required to complete a consent form providing us with the information we need to pass onto the referencing company. This a third party specialist referencing company who will contact you directly, for further details they require to complete the reference process. We advise you to make your referees aware they will be contacted in order for them to be efficient and prompt in responding to the questions posed by the referencing company.
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Once you have successfully passed full referencing you will need to have ready a security deposit equivalent to 5 weeks rent and the remaining part of the one month’s rent in advance.
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If the results determine you require a guarantor then this will be discussed with the landlord. If the landlord is still happy to proceed subject to a satisfactory guarantor, then the exact same process will need to be undertaken.
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On the day of the agreed tenancy start date, you will need to collect the keys from our office where we will provide you with further documentation to complete the move-in process and provide you with an independent inventory which sets out a schedule of condition, together with photographs of every element of the property.
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The meters will also be read at this point and we as agents will notify the utility companies and local authorities of the change of occupier details. You will have already paid across to us the rent and security deposit. Rent is payable monthly in advance and should paid on the same day each month.
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The security deposit is held in a protected clients account and fully insured under the Deposit Protection Service https://www.depositprotection.com/
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Property inspections will be carried out during your tenancy, this gives you the chance to talk to us about anything that you think might be relevant to the property.
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Unless, specifically required by the landlord, our tenancy contracts are for a minimum period of 12 months.
Request a Valuation
Please fill out the form below and we will be in touch to arrange a valuation.
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